$3.95 FLAT RATE STANDARD SHIPPING ON ALL ORDERS!
Domestic USPS Priority Shipping only.1.888.550.3876
Domestic USPS Priority Shipping only.1.888.550.3876
FREQUENTLY ASKED QUESTIONS
Can I order by phone?
We are happy to take orders via phone if you do not wish to place your order online. We can be reached at 888.550.3876. We are open Monday - Friday from 9AM to 6PM PST.
What forms of payment do you accept?
Jammiegirl accepts Visa, MasterCard, American Express, Discover, and Paypal. We also will accept a Money Order or Cashier's Check. The Money Order and Cashier's Check must be received prior to processing your order. Please mail your Money Order or Cashier's Check to: Jammiegirl, 1736 Divot Road, Carson City, NV 89701. We do not accept cash, checks or C.O.D.
Why does it appear you charged my credit card right away if my order has not shipped out?
When you place an online order, your credit card company (or bank) puts an "authorization to charge" or a "hold" of funds on your account. This verifies that you have the available credit to place the order. We do not charge your credit card until your order is shipped out. Each bank is different for the amount of time they can place a "hold" on your funds. Once we charge your card, the "hold" should be lifted within 24-48 hrs, but each financial institution is different. Please check with your bank for their policies. We cannot release funds that your bank has on hold - this can ONLY be done by your bank.
Is it safe to use my credit card on Jammiegirl.com?
Yes, shopping at Jammiegirl is safe. jammiegirl.com is a Yahoo! store. More Top 500 E-Commerce stores use the Yahoo! platform than any other type. Therefore, your personal data and credit card information are secured to the highest standards of the industry, with use of the latest version of Secure Socket Layer Technology (SSL).
Is my personal information kept private?
Jammiegirl is committed to respecting the privacy rights of our customers and all visitors to our web site. We do not share you personal information with any other companies.
How can I make changes to my order?
We want you to be happy with your Jammigirl order! If your order hasn't shipped, we will make every effort to change your order to your liking provided that the item(s) requested are in stock. Please contact a Jammiegirl customer service associate at 888.550.3876, if you would like to make any changes to an existing order placed with us.
How will I know if an item is out of stock?
If an item is out of stock and cannot be fulfilled when your order is placed, you will be notified via email. Be sure to supply proper email address when placing your orders, as this will be how you will be contacted.
Why does it take some orders 5-7 business days to process and ship?
The item is temporarily out of stock and will need to be fulfilled by one of our suppliers. Due to the changing trends, styles and seasonal collections of our pajamas, we can't possibly keep a FULL stock of every pajama our suppliers offer on a regular basis. At Jammiegirl, we are all about having ONLY the latest trends and styles in our store. It's very important to us to get you what you want and fulfill your order in a timely manner. If you need to expedite your order, just contact us and we will help you!
What are your shipping methods?
We use USPS Priority Mail or UPS for all our deliveries. Choose from UPS 3 Day Saver, UPS 2nd Day Air, UPS Next Day air Saver (by end of day), UPS Next day air AM (by 10:30am), USPS Priority Mail (Insured), or USPS Express Mail (1-2 days delivery depending on zip code) for our shipments. Choose your method of shipment when ordering.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
Click Below to Get Started!
How will I know when my order has shipped?
You will receive a shipment notification (via email) when your order is shipped.
How long will it take to receive my order?
See our Order Information page.
What is your return policy?
See our Order Information page.
What if my question wasn't answered in this FAQ?
You may reach a Jammiegirl associate by calling us at 888.550.3876 between the hours of 9am - 6pm PST, by email at info@jammiegirl.com or Live Chat. We are here to help you!
We are happy to take orders via phone if you do not wish to place your order online. We can be reached at 888.550.3876. We are open Monday - Friday from 9AM to 6PM PST.
What forms of payment do you accept?
Jammiegirl accepts Visa, MasterCard, American Express, Discover, and Paypal. We also will accept a Money Order or Cashier's Check. The Money Order and Cashier's Check must be received prior to processing your order. Please mail your Money Order or Cashier's Check to: Jammiegirl, 1736 Divot Road, Carson City, NV 89701. We do not accept cash, checks or C.O.D.
Why does it appear you charged my credit card right away if my order has not shipped out?
When you place an online order, your credit card company (or bank) puts an "authorization to charge" or a "hold" of funds on your account. This verifies that you have the available credit to place the order. We do not charge your credit card until your order is shipped out. Each bank is different for the amount of time they can place a "hold" on your funds. Once we charge your card, the "hold" should be lifted within 24-48 hrs, but each financial institution is different. Please check with your bank for their policies. We cannot release funds that your bank has on hold - this can ONLY be done by your bank.
Is it safe to use my credit card on Jammiegirl.com?
Yes, shopping at Jammiegirl is safe. jammiegirl.com is a Yahoo! store. More Top 500 E-Commerce stores use the Yahoo! platform than any other type. Therefore, your personal data and credit card information are secured to the highest standards of the industry, with use of the latest version of Secure Socket Layer Technology (SSL).
Is my personal information kept private?
Jammiegirl is committed to respecting the privacy rights of our customers and all visitors to our web site. We do not share you personal information with any other companies.
How can I make changes to my order?
We want you to be happy with your Jammigirl order! If your order hasn't shipped, we will make every effort to change your order to your liking provided that the item(s) requested are in stock. Please contact a Jammiegirl customer service associate at 888.550.3876, if you would like to make any changes to an existing order placed with us.
How will I know if an item is out of stock?
If an item is out of stock and cannot be fulfilled when your order is placed, you will be notified via email. Be sure to supply proper email address when placing your orders, as this will be how you will be contacted.
Why does it take some orders 5-7 business days to process and ship?
The item is temporarily out of stock and will need to be fulfilled by one of our suppliers. Due to the changing trends, styles and seasonal collections of our pajamas, we can't possibly keep a FULL stock of every pajama our suppliers offer on a regular basis. At Jammiegirl, we are all about having ONLY the latest trends and styles in our store. It's very important to us to get you what you want and fulfill your order in a timely manner. If you need to expedite your order, just contact us and we will help you!
What are your shipping methods?
We use USPS Priority Mail or UPS for all our deliveries. Choose from UPS 3 Day Saver, UPS 2nd Day Air, UPS Next Day air Saver (by end of day), UPS Next day air AM (by 10:30am), USPS Priority Mail (Insured), or USPS Express Mail (1-2 days delivery depending on zip code) for our shipments. Choose your method of shipment when ordering.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
- 1. Shop for your items on our website and add them to your cart.
- 2. Setup your Bongo International account by clicking the below image.
- 3. After signup, Bongo will provide you with your very own US address.
- 4. Back at our site, proceed to checkout.
- 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- 7. Choose your domestic shipping method, and Place Order.
- 8. Once completed, finish your verification process with Bongo.
- 9. Bongo will take over from here, so communicate directly with them for delivery of your order.
Click Below to Get Started!
How will I know when my order has shipped?
You will receive a shipment notification (via email) when your order is shipped.
How long will it take to receive my order?
See our Order Information page.
What is your return policy?
See our Order Information page.
What if my question wasn't answered in this FAQ?
You may reach a Jammiegirl associate by calling us at 888.550.3876 between the hours of 9am - 6pm PST, by email at info@jammiegirl.com or Live Chat. We are here to help you!
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